Home / Safety management / Operations Manual Operations ManualThe Operations Manual sets out the way a sports ground operates on a daily basis. The Operations Manual serves two main purposes: to act as a reference point and a prompt for key members of the safety management team during an event, and to act as a record of the event planning process, should it be necessary to review or question any of the actions taken. The Operations Manual should contain all the documents considered necessary for the safe management of the event. It is the responsibility of the venue management and/or event organiser to ensure that an Operations Manual is compiled, updated and made available on event days. This applies however small the venue or the event. SG03: Event Safety Management outlines full details of the Operations Manual and its content. The range of documents to be included in the Operations Manual will vary according to the venue and the event. Hence the following list, which is also provided in the Green Guide and SG03: Event Safety Management, is not intended to be exhaustive. Rather, it outlines the range of documents most commonly required. Summary of contents This section outlines the summary of contents Publishing performance details Information and openness Consultation and communication Courtesy and helpfulness Complaints Recruitment Records management Charging regimes Capacity calculations Details of how many people can be safely accommodated at a ground. Find out more about capacity calculations Communications Plan The Communications Plan should outline the operational communications for the ground, along with pre-event and during event communications with spectators. It should also consider accessible communications. Find out more about the Communications Plan Safeguarding Plan The Safeguarding Plan outlines the approaches to be used for the protection of the welfare needs of children, young persons and vulnerable adults. Find out more about Safeguarding Plan Statement of Intent The Statement of Intent is the agreement between the ground and the police service. In addition, any other Memorandum of Understanding documents between the ground and others should be included in the Operations Manual. Find out more about Statement of Intent Risk assessments Risk assessments involve identifying what incidents, hazards and threats exist, or may exist, and identifying mitigating actions to reduce their potential impact. They should form part of the Operations Manual, with event specific risk assessments completed as part of the Event Management Plan Find out more about risk assessments Stewarding Plan The Stewarding Plan sets out the number of stewards to be deployed at a ground, based on the size and configuration of the ground, nature of the event and any other relevant factors. Find out more about the Stewarding Plan Zone Ex Co-ordination Plan This plan should outline and co-ordinate the pre-event preparations and event day procedures within Zone Ex; that is, the areas that lie beyond the venue’souter perimeter. Find out more about the Zone Ex Co-ordination Plan Crowd Disorder and Anti-Social Behaviour Plan This Plan should set out the procedures for reducing, responding to and dealing with any crowd disorder and anti-social behaviour issues. Find out more about the Crowd Disorder and Anti-Social Behaviour Plan Chain of command The chain of command outlines individual responsibilities. It is vital that all parties and individuals are familiar with their duties and lines of communication during events. Find out more about safety management structures Event Safety Policy Contingency Plans Details of the planned response for identified risks. Find out more about contingency plans Planned preventative maintenance schedule A planned maintenance schedule supports safety by ensuring a rolling programme of work is undertaken to prevent degeneration of the venue structure and premature malfunctioning of equipment. Find out more about the planned preventative maintenance schedule Testing and exercises Details of how contingency plans and incident responses have been tested. Medical Plan Outlines the number of medical personnel needed for an event. Find out more about medical plan