Home / Safety management / Security / Crowd disorder and anti-social behaviour Crowd disorder and anti-social behaviour Crowd disorder and anti-social behaviour have the potential to cause harm or injury at a sports ground. It relates to behaviour that has caused, or is likely to cause, harassment, alarm or distress to any person. A Crowd Disorder and Anti-Social Behaviour Plan should be developed and included in the Operations Manual. This should be developed following a risk assessment and consultation with the police. It should set out the procedures for reducing, responding to and dealing with any incidents. The Plan should: identify the types of crowd disorder and anti-social behaviour that are likely to result in harm or injury to those present at the ground identify which member of the management has responsibility for dealing with matters of crowd disorder and anti-social behaviour at the ground outline the chain of command in relation to these matters and clarify matters of primacy when police are at the ground during an event describe how and when police are to be contacted for any of these matters when they are not in attendance at the ground describe how perpetrators are identified and reported or handed over to the police describe the collection and preservation of evidence and witness identification outline responses to particular types of crowd disorder and anti-social behaviour outline a sliding scale of sanctions (for example, refusal of entry or a long term ban) for dealing with misdemeanours or poor behaviour at grounds where the same fans attend regularly set out the management’s policy regarding the treatment, care and support of those aged under 18 and of adults at risk, including any victims or witnesses set out the management’s policy for ensuring that records are kept of all ejections and detentions – including details of the name, time, location and reason for the ejection or detention, and any subsequent actions taken (for example a ban on a specific individual) – in order to assist the relevant authorities if an offence has been committed ensure that stewards are trained to respond to the needs of disabled spectators in the event of crowd disorder and anti-social behaviour.