Complaints

It is inevitable that members of the public will not always be happy with the service they receive or with the decisions that are made by the Sports Grounds Safety Authority.

If you wish to complain to the Sports Grounds Safety Authority please do so either via:

Email: info@sgsamail.org.uk

Post: Sports Grounds Safety Authority, East Wing, First Floor, Fleetbank House, 2-6 Salisbury Square, London EC4Y 8AE.

Phone: 0207 930 6693

Your complaint will be dealt with promptly in the following way:

  • You will receive an acknowledgement of receipt of a complaint within three working days.
  • The Chief Executive will consider each complaint, in consultation with relevant colleagues.
  • A substantive response will be sent within 20 working days.

If we receive complaints about matters for which we have no responsibility, we shall immediately pass these on to the appropriate authority and inform the complainant of this action.

If the above process fails to resolve the matter to the satisfaction of the complainant, then they will be advised to refer the matter to the Chair of the SGSA for an internal review of the original complaint.